Key Performance Indicators Pdf4/21/2021
T oyota customer oriented process (TCOP) are essential part of activities at dealership; and every action have a significant role in accomplishing perfect situation within TCOP. 2. Elements of T oyota operation activities (TO) like people, object and internal procedures that are focused to accomplish TCOP 3.Appropriate selection of indicators that will be used for measuring is of a greatest importance.Process organization of business is necessary to be constitute in order to realize such effective andefficient system or performance measuring via KPI.
Process organization also implies customerorientation and necessary flexibility in nowadays condition of global competition.Explanation of process organization, the way of KPI selection, and practical example of KPImeasuring in Toyota dealerships are presented in this paper. Key Performance Indicators Free Public FullDiscover the worlds research 17 million members 135 million publications 700k research projects Join for free Public Full-texts 2 Role and importance of key performance indicators measu rement.pdf Content available from CC BY 4.0: Role and importance of key performance indicators measurement.pdf Role and importance of key performance indicators measurement.pdf Available via license: CC BY 4.0 Content may be subject to copyright. Role and importance of key performance indicators measu rement.pdf Content available from CC BY 4.0: Role and importance of key performance indicators measurement.pdf Role and importance of key performance indicators measurement.pdf Available via license: CC BY 4.0 Content may be subject to copyright. One of the newer approaches refer on measuring performances of organizations via KPI. KPI are financial and non- financial measures that organizations use to reveal how successful they were in accomplishing long lasting goals. In order to constitute effective system of performance measurement it is very important to have defined and standardized all processes within the organization. ROLE AND IMPOR T ANCE OF KEY PERFORMANCE INDICA T ORS MEASUREMENT Dragana V elimir ovi a, Milan V elimirovi b and Rade Stankovi a a Higher school of occupational education, upana Stracimira 9, 32000 aak, Serbia b T oyota Serbia, Zrenjaninski put 26, 1 1210 Belgrade, Serbia (Received 21 June 2010; accepted 1 1 October 2010) Abstract Key performance indicators are financial and non financial indicators that organizations use in order to estimate and fortify how successful they are, aiming previously established long lasting goals. Appropriate selection of indicators that will be used for measuring is of a greatest importance. Process organization of business is necessary to be constitute in order to realize such ef fective and efficient system or performance measuring via KPI. Process or ganization also implies customer orientation and necessary flexibility in nowadays condition of global competition. ![]() Keywor ds: key performance indicators (KPI), process approach, T oyota dealerships Corr esponding author: vps.draganavlgmail.com Serbian Journal of Management Serbian Journal of Management 6 (1) (201 1) 63 - 72 www.sjm06.com. In second part of this paper will be explained what are KPI, and importance of organization performances measurement, and in third part of the paper will be explained and shown some of the KPI that T oyota dealerships uses in their business. PROCESS APPROACH As it was previously said constitution of process organizations is a necessary base for constitution of measurement system via KPI. Such statement could also be find in the literature: Business process are base for organization functioning because companies are constituted basically of processes, not products or services. On the other words, business management of some organizations means process management (Skrinjar et al., 2007; Stefanovic et al., 2010). Process definitions are base on which the whole philosophy of organization functioning have been constituted. The process approach means that attention is shifted from end output (products and services) to the activity chain that shapes this output (Rentzhog, 1997). Importance of process orientation arise form the first half of XX century, where W alter A. Shewharts stated that highly qualified product could be get only by process management. T raditional ways of business that imply functional and hierarchical approach is not enough good in nowadays conditions, where rapid changing of business conditions seeks flexibility. Process approach enables organization to steer their business to main duty, which is to make values that will satisfy their customers. T oyota dealerships whose control of effectiveness and ef ficiency of business, via KPI, will be presented in this paper, are constituted as process organizations. In such organization, all processes are prescribed and standardized. The hierarchical levels of defined processes are given in figure 1. T oyota customer oriented process (TCOP) are essential part of activities at dealership; and every action have a significant role in accomplishing perfect situation within TCOP. Elements of T oyota operation activities (TO) like people, object and internal procedures that are focused to accomplish TCOP 3.
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